Terms and conditions
These are our general terms and conditions. Together with the references contained herein, these terms and conditions apply to any agreement that we enter into with you.
The address of Zippit B.V. is De Nieuwe Erven 3, 5431NV in Cuijk registered with the Dutch Chamber of Commerce – Kamer van Koophandel – under number 94727007.
Should you have any questions, please do not hesitate to contact us via hello@zippit.nl.
We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.
Article 1 - Products
We sell products that help people breathe better through their nose. All our products comply with MDR (Medical Device Regulations) and are foreseen off a CE mark.
Article 2 - Registration
To order a product, you have to register for our service. For this, you need to provide personal information to us. You declare that you accurately provide such information and that you will keep such information up to date. We take great care in protecting your personal information (personal data). For more information, please look at our privacy statement (as published on our website).
Article 3 - Payments
The (total) price of our Products are indicated in our webshop. You pay through our online payment service; Shopify Payments (Stripe), Mollie and Adyen is the payment service provider.
Article 4 - Delivery
We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. Our fulfilment partner takes care of the shipping and handling of our orders. Depending on the country, DHL, FedEx, Deutsche Post, PostNL or another shipping party will take care of the shipment. We undertake to deliver products as soon as possible.
We guarantee that a delivery will always be made within 30 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product.
Article 5 - Returns
Please read our Return policy to learn more about how we handle our returns.
Cost for return shipments shall be borne by you.
Article 6 - Liability
We are not liable for any damages that may be caused as a result of you using the product. In any case, our liability will never exceed the purchase price of the product that caused the damage.
Article 7 - Intellectual property
All intellectual property (including: copyrights, wordmarks and trademarks) in relation to our text, photo’s, video’s or any other materials, are owned by us (or are used by us with permission of the owners). You shall refrain from committing any acts that may infringe these rights.
Article 8 - Complaints
If you have a complaint, we would like to hear it. Please file your complaint as soon as possible by sending a detailed description to hello@zippit.nl. We will process your complaint as soon as possible, but in any event within five working days. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below.
Article 9 - Disputes
- Dutch law applies to these Terms. Subject to mandatory legal provisions providing otherwise, any conflicts that may ensue from these Terms, will be submitted to the jurisdiction of the Dutch Courts, in the district Amsterdam.
- As a consumer you can also use the ODR-platform (Online Dispute Resolution). This platform offers a simple, efficient, fast and low-cost out-of-court solution to disputes arising from online transactions. For more information see: http://ec.europa.eu/odr